PRIVACY POLICY
Our Commitment
AVZA Herbs Private Limited (“AVZA Herbs”, “we”, “our”, “us”) is engaged in the business of manufacturing, marketing, and selling Ayurvedic, herbal, personal care, wellness, and related products through offline and online platforms. AVZAHERBS.COM (“Website”) is an initiative of AVZA Herbs aimed at providing natural and holistic wellness products.
This Privacy Policy explains how AVZA Herbs collects, uses, stores, shares, and protects your personal data when you interact with our Website, services, or platforms.
AVZA Herbs complies with applicable Indian laws including the Information Technology Act, 2000, IT Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“Applicable Laws”). We collect and process personal data only to the extent necessary for providing our products and services. If you choose not to provide required data, we may not be able to serve you.
Your privacy is important to us, and we are committed to safeguarding your Personal Data.
Information / Personal Data We Collect
We may collect the following categories of Personal Data:
- Personal details: Name, gender, phone number, email address, billing/shipping address, date of birth
- Transaction details: Payment method, transaction value, bank/card details (processed securely via payment gateways)
- Communication data: Customer support interactions, call recordings
- Behavioral data: Purchase history, preferences, browsing activity
- Technical data: Device information, usage patterns, IP address, connectivity logs
- Location data: General geolocation information
- Feedback: Reviews, survey responses, and opinions shared by you
Personal Data does not include information that is publicly available.
Usage of Personal Data
We use your Personal Data for the following purposes:
- To process and fulfill your orders
- To communicate order updates and service-related information
- To improve our products, services, and customer experience
- To personalize your experience and provide recommendations
- To send promotional offers, updates, and marketing communications
- To analyze user behavior and preferences
- To respond to queries, complaints, and feedback
- To verify identity and prevent fraud
- To comply with legal and regulatory obligations
- For internal reporting, audits, and operational purposes
Sharing of Personal Data
We may share your Personal Data with:
- Service providers, logistics partners, payment gateways, and vendors
- Group companies, affiliates, and business partners
- Regulatory authorities or government bodies when required by law
Such sharing is done on a need-to-know basis and under strict confidentiality obligations. We ensure that all partners maintain adequate data protection standards.
AVZA Herbs shall not be responsible for inaccuracies in the data provided by users or misuse of data not attributable to us.
Third-Party Websites
Our Website may contain links to third-party websites. AVZA Herbs is not responsible for the privacy practices or content of such external sites. Users are advised to review their respective privacy policies.
Data Storage & Security
Your Personal Data is stored and processed in India. We implement reasonable security measures including encryption, secure servers, and access controls to protect your data.
Online transactions are secured using industry-standard encryption protocols such as SSL (Secure Socket Layer).
However, AVZA Herbs shall not be held liable for any data breach caused due to Force Majeure events such as natural disasters, cyber-attacks, system failures, or events beyond our control.
Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purpose for which it was collected or as required by law. After this period, the data will be securely deleted or anonymized.
Your Rights
You have the right to:
- Access, update, or correct your Personal Data
- Withdraw consent for data processing (subject to legal limitations)
- Request deletion of your data where applicable
To exercise these rights, you may contact us with detailed requests.
Use of Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic.
Cookies help us provide a more personalized and efficient experience. You can choose to disable cookies through your browser settings, though this may affect functionality.
Communication
By using our Website, you consent to receive communications from AVZA Herbs via email, SMS, calls, or other digital channels regarding orders, updates, and promotional offers.
Grievance Redressal & Contact
If you have any concerns, queries, or complaints regarding this Privacy Policy or your data, you may contact us via email at:
support@avzaherbs.com
We will make reasonable efforts to address your concerns promptly.
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our Website. Users are encouraged to review this policy periodically.
Consent & Acceptance
By using AVZAHERBS.COM, you agree to the terms of this Privacy Policy and consent to the collection, use, and processing of your Personal Data as described herein.
Your consent is considered free, informed, specific, and explicit for the purposes stated above.